Shipping policy

Locations we ship to

We currently provide shipping to Canada and the USA; however, delivery is free.

Shipping time

Depending on the fastest delivery option available to your region, all orders are processed and distributed as soon as possible through many of our domestic and international warehouses. We typically take 1-3 days for handling. The typical delivery period is between 6 and 12 business days to deliver your order, depending on your location. Please allow extra time during our busy season, as postal delays are out of our control. If your package does not arrive, you are eligible for a refund or replacement.

Will i receive a tracking number for my package

Yes, you may log in with a one-time code or create an account. If you choose the one-time code option, You will need to log in by providing your email so a code can be sent.

 

 

What if my order is lost in mail

Each order will be sent with insured shipping and handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouses. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking. If possible, please see our refund and return policy for when these might be applicable to shipping situations.

 

 

Are there any hidden customs fees or import taxes

All prices on our webpage are displayed with taxes completely covered on our end. However, depending on your location and the laws in your area, you may be liable to pay duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its destination, which is determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details on charges, please contact your local customs office.

Extended delays

 

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible, and we will do everything we can to help you resolve any situation that we have control over.